Endless Possibilities For
A Better Service World
June 09 - 10, 2021
USU World Summit - The digital conference
for IT- and customer service
USU is dedicated to creating a better service world. Every year, we bring together experts, practitioners, and customers from around the world to share their insights, strategies, and experiences in tackling the challenges of digital service today. Take part in live sessions, roundtable discussions and hands-on workshops to advance your knowledge and learn how to leverage new ideas for your projects and organization. Network with an international lineup of speakers and attendees while discovering the latest solutions in digital service.
Look forward to the following at USU World Summit:
60
hours
of inspiring talks
50
expert
speakers
12
virtual
live-sessions
4
roundtables
and workshops
Agenda Highlights
Listen to world-class speakers, interactive presentations and gain actionable insights from market leaders on the future of customer and IT service to leverage in your own organization.
Discussion: The customer of tomorrow
Katrin-Cécile Ziegler
Digital economist & tech journalist,
Moderator
Dr. Marcell Vollmer
Partner and Director,
Boston Consulting Group
Martina Köderitz
General Manager Industry Platform,
IBM
Björn Radde
Head of Digital Marketing,
T-Systems International
Christine Kipke
Senior Advisor & Cyber Security Expert,
KnowBe4
Achim Himmelreich
Global Head Consumer Engagement,
Capgemini
Talk: AI, the problem solver? Outlook into the future
Christoph Burkhardt
Co-Founder/CEO,
OneLife
Thomas Dimson
Former Director of Engineering,
Instagram
Who is the USU World Summit for?
Those from the fields of IT, call center and customer service:
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Who is the USU World Summit for?
Those from the fields of IT, call center and customer service:
- Managers
- C-level
- IT service professionals
- Customer Service professionals
- USU Customers
- USU Partners
5 Reasons to Register Now
Look forward to speakers from...
