USU WORLD 2020 -
The Digital Summit

29. + 30. April 2020

Review 2019


Join us and discuss with 600 specialists and managers how you can use the digital transformation to get the best results in your business – in IT, in call and service centers, and in technical customer service.


Increase your know-how with USU Group experts at our user forums and discussion sessions.
Furthermore, you will have the opportunity to exchange with 600 international participants from more than 220 companies and to extend your personal network.


Be inspired by our high-class keynote speakers and noted industry specialists and discover current trends, concepts and best practices from up to forty presentations during our conference.


Since 2009, USU World has evolved into a high-quality communication platform for Germany and abroad, offering you the chance to experience the digital revolution in IT and customer service with exciting workshops, stimulating conversations and compelling presentations.

USU World - The Digital Summit

On April 29 and 30, 2020 we will welcome you to the Vienna House Andel's Berlin for our two-day conference with high-class speakers and exciting workshops. Register now online and confirm your participation.

Keynote speaker

In 10 years of USU World, Günther Oettinger, Sven Plöger, Erwin Staudt, Prof. Dr. Scheer, Timo Wopp, Michael Diemer, Alexander Wehrle and David Ratcliffe have all provided impulses, stimulated, motivated and conveyed messages, along with many other prominent personalities. Professional, entertaining and always inspiring. Look forward to the keynote speakers at USU World 2020!

Do not hesitate to contact our Event Team for questions around the USU World 2019.

You will also find all relevant information in our FAQ. 



USU World 2019 will be held in the Vienna House Andel´s Berlin. The 4-star superior design hotel is located in the melting pot of Friedrichshain, not far from Alexanderplatz. You can easily reach the Andel´s by car and public transportation.

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