Discussions
The conference established in 2009 for Germany and abroad offers you the opportunity to actively experience the digital revolution in IT and customer service with exciting workshops and stimulating discussions.
Networking
Discover what other service organizations have experienced in implementing digital services and expand your personal network with 600 international participants.
Know-How
Expand your know-how through user forums and discussions with experts from the USU Group and experience an intensive networking of experts and executives from over 220 companies.
Keynotes
Be inspired by top-class keynote speakers and renowned experts and learn about current trends, concepts and best practices in more than 70 presentations.
Inspiring Keynote speakers
In 10 years of USU World, Günther Oettinger, Sven Plöger, Erwin Staudt, Prof. Dr. Scheer, Timo Wopp, Michael Diemer, Alexander Wehrle and David Ratcliffe have all provided impulses, stimulated, motivated and conveyed messages, along with many other prominent personalities. Professional, entertaining and always inspiring. Look forward to the keynote speakers at USU World 2020!
April 29 - 30, 2020
USU World begins on April 29, 2020 at 10:00 a.m.
We welcome you at 8:30 a.m. and invite you to have breakfast at Vienna House Andel's Berlin. After an inspiring morning program, the conference in the afternoon offers participation in parallel breakout sessions for your special topic.
April 29 - 30, 2020
USU World begins on April 29, 2020 at 10:00 a.m.
We welcome you at 8:30 a.m. and invite you to have breakfast at Vienna House Andel's Berlin. After an inspiring morning program, the conference in the afternoon offers participation in parallel breakout sessions for your special topic. There will also be the opportunity for networking in the trade exhibition as well as in the free evening event. We look forward to your participation.
View agenda
There will also be the opportunity for networking in the trade exhibition as well as in the free evening event.
We look forward to your participation.
Any questions?
Do not hesitate to contact our Event Team for questions around the USU World 2020.
You will also find all relevant information in our FAQ.
Location
USU World 2020 will be held in the Vienna House Andel's Berlin. The 4-star superior design hotel is located in the melting pot of Friedrichshain, not far from Alexanderplatz. You can easily reach the Andel´s by car and public transportation.
