Endless Possibilities For
A Better Service World

June 09 - 10, 2021

USU World Summit - The digital conference
for IT- and customer service

USU is dedicated to creating a better service world. Every year, we bring together experts, practitioners, and customers from around the world to share their insights, strategies, and experiences in tackling the challenges of digital service today. Take part in live sessions, roundtable discussions and hands-on workshops to advance your knowledge and learn how to leverage new ideas for your projects and organization.  Network with an international lineup of speakers and attendees while discovering the latest solutions in digital service. 

Look forward to the following at USU World Summit:

60

hours
of inspiring talks

50

expert
speakers

12

virtual
live-sessions

4

roundtables
and workshops

Agenda Highlights

Listen to world-class speakers, interactive presentations and gain actionable insights from market leaders on the future of customer and IT service to leverage in your own organization.

Discussion: The customer of tomorrow

Katrin-Cécile Ziegler

Digital economist & tech journalist,
Moderator

Dr. Marcell Vollmer

Partner and Director,
Boston Consulting Group

Martina Köderitz

General Manager Industry Platform,
IBM

Björn Radde

Head of Digital Marketing,
T-Systems International

Christine Kipke

 Senior Advisor & Cyber Security Expert,
KnowBe4

Achim Himmelreich

 Global Head Consumer Engagement,
Capgemini

Talk: AI, the problem solver? Outlook into the future

Christoph Burkhardt

 Co-Founder/CEO,
OneLife

Thomas Dimson

Former Director of Engineering,
Instagram

Who is the USU World Summit for?

Those from the fields of IT, call center and customer service:

 
  • Managers
 
 
  • C-level 
 
 
  • Professionals
 
 
  • USU Customers
 
 
  • USU Partners 
 

 

Who is the USU World Summit for?

Those from the fields of IT, call center and customer service:

  • Managers 
  • C-level
  • IT service professionals
  • Customer Service professionals
  • USU Customers
  • USU Partners
     

5 Reasons to Register Now

Look forward to speakers from...