USU WORLD 2019 -
The Digital Summit

14. - 15. May 2019, Vienna House Andel´s Berlin

Frequently Asked Questions (FAQs)

Here you can find answers to the most frequently asked questions in connection with the conference. If your question is not answered here, please contact us at events(at)usu.de. The USU Group’s staff will be glad to help you.

Dr. Thomas Gerick
Corporate Communications

+49 7141 4867-440
t.gerick(at)usu.de
Save contact
Thomas Gerick

General information

What is USU World?

USU World is the user congress for customers and partners of Aspera GmbH, LeuTek GmbH and USU GmbH as well as other interested persons. The trade conference focuses on trends, tools, methods and best practices relating to the productivity drivers “knowledge” and “service.” The main spotlight is on the digital transformation in service. In addition to the keynote addresses, key topics will be dealt with in five parallel series of presentations.

When and where will USU World 2018 be held?

USU World 2019 will be held in the World Conference Center Bonn from Wednesday, May 14, 2019, through Thursday, May 15, 2019.

The address is: 
Vienna House Andel´s Berlin
Landsberger Allee 106
10369 Berlin

 

Are there directions how to get there and is parking space available?

The Vienna House Andel´s Berlin is in the center of Berlin and is easy to reach by car and public transportation. It has an underground car park with 550 parking spaces.

You can find more details at:

https://www.viennahouse.com/en/andels-berlin/location.html

Can I use WLAN during the conference?

Yes, WiFi is available. You only need a WiFi-capable device to use it. You obtain the access data from the reception.

Is there an event app with all information on the conference’s agenda?

Yes. The event app provides participants with all information on the conference’s agenda, the individual events, rooms and speakers. It can be downloaded as of April 2019. Among other things, you can use it to assemble your own individual program.

Is there an evening event at the conference?

Yes, keeping with the tradition, the USU Group invites you to a lively evening event on the Wednesday. Look forward to an interesting program and take the opportunity to get to know other experts better and discuss issues and ideas in a casual atmosphere. So that we can plan ahead, you need to register for it.

Where can I leave my coat or luggage?

You can leave your coat or luggage in safekeeping in the foyer.

Is there a dress code?

We recommend business casual for the conference and evening event.

Are the materials for all talks available after the conference?

You can download the electronic conference documentation (slides from the talks, partner information and photos) from our homepage after the event. You will receive the access data for downloading them in a separate e-mail around 1 week after the event. Non-participants can also order the presentation materials for a price of 50 euros.

Participation conditions

Participation fee & services

Attendance fees

Package 1: Two conference days incl. evening event (with all meals and drinks): 400 € (plus VAT) per person for registration until 31.1.2019, thereafter 600 € (plus VAT)

Package 2: Two conference days incl. evening event (with all food and drinks) and one overnight stay in the 4-star conference hotel: 530 € (plus VAT) per person with registration until 31.1.2019, after that date it is no longer available to book this package.

Package 3: Two conference days incl. evening event (with all meals and drinks) and two overnight stays in the 4-star conference hotel incl. breakfast: 660 € (plus VAT) per person with registration until 31.1.2019, after that date booking of this package is no longer available.

USU World is the user congress for customers and partners of Aspera GmbH, LeuTek GmbH and USU GmbH as well as other interested persons. The trade conference focuses on trends, tools, methods and best practices relating to the productivity drivers “knowledge” and “service.” The main spotlight is on the digital transformation in service. In addition to the keynote addresses, key topics will be dealt with in five parallel series of presentations.

In order to attend USU World, you must pay an attendance fee. The fee includes admission to the presentations and exhibition on both days, the conference documentation (available for download after the event), participation in the evening event and all food and beverages. Hotel, Travel and other expenses are not included in the attendance fee. After submitting your registration, you will receive a confirmation of participation by e-mail. The invoice for your participation fee will be send by mail to the specified billing address. 

For speakers, the participation fee is waived. Please note this in the comment box of the registration form. 

I have already booked, but unfortunately cannot now take part. Can I cancel my participation?

Yes. However, cancellations must generally be received in writing (by e-mail to events(at)usu.de) and are only possible at no charge up to and including April 12, 2019. After this date, one half of the attendance fee(s) shall remain due and payable. If the person registered to participate does not attend or if a cancellation is made on May 10, 2019 or later, the entire attendance fee(s) shall still remain due and payable. However, we would be pleased to welcome a substitute participant at no extra charge.

Can participation be transferred to another person?

A substitute participant can be named at any time free of charge. Please let us know by sending us an e-mail. We need the full name, contact data and billing address of the substitute participant.

Do I have to pay attendance fees if I am a speaker?

The attendance fee is waived for Speakers.

Registration, participation, hotels

Do I have to register for USU World beforehand?

Yes, prior registration is necessary for organizational reasons. You can register by May 06, 2019 (participation only). 

To register, please use the registration form. 
en/registration/

 

Where do I obtain confirmation that I have registered?

After registering you receive an e-mail, provided you stated your personal e-mail address when you registered. This e-mail is confirmation of your registration. We ask you to click on the link in it to complete your registration. If you do not receive this e-mail, please check your spam filter. If you encounter problems, please send an e-mail to events(at)usu.de .

I can only take part on one day. Do I still have to pay the whole attendance fee?

In principle, we advise you to take part on both days of the conference so that you can network as much as possible and get the most specialist information out of the event. The fee stated in the Terms and Conditions of Participation is charged to all participants, regardless of how long they attend and what they eat and drink. Unfortunately, we cannot offer special terms for anyone wishing to attend for a shorter time. Apart from the costs of catering, the USU Group also has to pay the costs of renting the premises, technology, insurance and much more. The real costs per participant are therefore much higher, which means the attendance fees we charge only actually cover part of our outlays.

Are blocks of rooms reserved for participants at specific hotels?

Yes, we have reserved a contingent of rooms at the Vienna House Andel´s . We offer accommodation in the conference hotel together with the conference tickets as attractive packages. You can select these when you register.

We recommend that you book early, as the quotas are only available until 31 March 2019.

 

Sector-specific trade exhibition and sponsoring

Can I book an individual appointment?

Yes. Experts from the USU Group will be pleased to arrange a personal meeting and discussion during the event. Please use the registration form and state on it what you wish to discuss and when. We will then plan the meeting.

Where can I learn more about applications that interest me?

Colleagues at the exhibition booths of the USU Group and its partners are delighted at your interest in the solutions and can deal with your individual questions.

What opportunities for sponsoring are there at USU World?

Here you can find out more about the individual opportunities for sponsoring.