The top topics and highlights of our knowledge platform
USU World is going digital!
This year we welcome you to the "Digital Summit 2020" in our virtual conference room and offer you a professional platform to learn how you can use the digital transformation to best advantage in your business. Furthermore, we invite you to discover current trends and diverse topics of the USU Group and our partners.
Here is an overview of the most important topics covered in our presentations, which will be available to you free of charge and permanently after you register for our event.
Please note: Our live sessions will only be available in German but there are many recorded presentations in English
Olaf Diehl
Director Product Management & Marketing, CPO/CMO
Aspera GmbH - Aachen
Katja Samland
Director Global Product Management & Customer Service
Aspera GmbH - Aachen
Fabian Kowalski
Team Lead Sales Engeneering
Aspera GmbH - Aachen
Dr. Christian Seeling
Senior Business Developer
Aspera GmbH - Aachen
These highlights and other presentations await you:
Aspera Roadmap – 2020 and beyond
Aspera Roadmap – 2020 and beyond
Be curious about the innovations in the Aspera product landscape. Further information will follow.
SAM Future: Trends and Challenges
SAM Future: Trends and Challenges
An overview of the trends in software asset management. Further information will follow.
The Challenge of data collection
The Challenge of data collection
Collecting relevant data is key for every SAM program. We take you to a journey through an entire modern IT landscape and describe how Aspera and Raynet support their customers in collecting the correct data.
Cloud Spend Under Control: From Charging to Planning and Optimization
Cloud Spend Under Control: From Charging to Planning and Optimization
Many companies face the challenge of internal chargeback for growing cloud spend. Using the example of a SAP service in the Amazon cloud, we show how the USU product portfolio successfully supports all tasks of service cost management.
SAP S/4HANA: Conversion, DAAP and LOB – With us towards your new contract
SAP S/4HANA: Conversion, DAAP and LOB – With us towards your new contract
We explain to you what SAP means with each of those terms, why it’s important for you to understand them all and how we will help you with your contract migration/conversion, so that you can make a timely and founded decision.
Holger Sampel
Managing Director
LeuTek GmbH
Thomas Schiessl
Sales Manager
LeuTek GmbH
Jürgen Frey
Executive Director
LeuTek GmbH
Jens Harms
PreSales Consultant
LeuTek GmbH
These highlights and other presentations await you:
ZIS Dynamic Thresholds: AI-based baselining for automatic threshold value determination
ZIS Dynamic Thresholds: AI-based baselining for automatic threshold value determination
We present the new AI-based ZIS Dynamic Threshold functionality. It provides our customers with significant added value for detecting potential error situations (anomalies) in numerical measurement data.
Service Monitoring: With our monitoring tool, you keep an eye on your services and processes
Service Monitoring: With our monitoring tool, you keep an eye on your services and processes
In this presentation we will show you how you can maximize the availability of your services and react quickly to problems with integrated Business Service Monitoring.
Umbrella System: The central view on IT using the ZIS System
Umbrella System: The central view on IT using the ZIS System
In this session, we will show you how to gain a central and consolidated view of the entire IT infrastructure.
Alarm management: Overview of efficient and reliable alerting using the ZIS System
Alarm management: Overview of efficient and reliable alerting using the ZIS System
Learn how Alarm Management ensures a fast, reliable and effective response to incidents before they affect critical systems and processes.
Cloud Monitoring: Central overview of different cloud providers using the ZIS System
Cloud Monitoring: Central overview of different cloud providers using the ZIS System
Be curious how effectively the ZIS Cloud Connector monitors the private, public, and hybrid clouds of the respective cloud providers.
Digital Customer Service Solutions
Experience the new possibilities of Chatbots, Self-Service, Knowledge Management Platform & Co., field-proven and top-class customer service solutions and a world premiere featuring Knowledge Exchange.
Carmen Hermle
Sales Manager
unymira, USU GmbH
Fabian Eppler
Sales Manager
unymira, USU GmbH
Nick Geoghegan
Business Unit Manager Product Sales
unymira, USU GmbH
These highlights and other presentations await you:
Knowledge Exchange – The Knowledge Platform for all Knowledge Customers. Worldwide
Knowledge Exchange – The Knowledge Platform for all Knowledge Customers. Worldwide
Knowledge Exchange is the first platform for customer service. Learn more about the structure of this central platform, the connection of the Knowledge Products as well as the integrated content and functions and how customers benefit from it.
Faster than Artificial Intelligence – The Knowledge Bot
Faster than Artificial Intelligence – The Knowledge Bot
In this presentation find out how Chatbots can understand user input regardless how the user searches, how they can guide users in a conversational style and how to implement Chatbots in a quick and easy fashion.
The Powerful Combination for your Contact Center - Knowledge Center & Salesforce
The Powerful Combination for your Contact Center - Knowledge Center & Salesforce
In this presentation we show the benefits of combining the leading Salesforce CRM with Knowledge Center and how easy both systems can be integrated. Learn more about the key differences between Salesforce Knowledge and the Unymira Knowledge Platform.
Creating a seamless Customer Experience in Today's Omnichannel World
Creating a seamless Customer Experience in Today's Omnichannel World
In this presentation you will learn the importance of consistent information across multiple communication channels with your customers to ensure a seamless Customer Experience.
Peter Stanjeck
Managing Director Product Management & Development
Valuemation, USU GmbH
Manfred Heinz
Solution Architect
Valuemation, USU GmbH
Alexander Betti
Executive Solution Architect
Valuemation, USU GmbH
These highlights and other presentations await you:
The management and integration of cloud infrastructures
The management and integration of cloud infrastructures
How to master these challenges with USU solutions.
Cloud Spend Under Control: From Charging to Planning and Optimization
Cloud Spend Under Control: From Charging to Planning and Optimization
Many companies face the challenge of internal chargeback for growing cloud spend. Using the example of a SAP service in the Amazon cloud, we show how the USU product portfolio successfully supports all tasks of service cost management.
AI-based ticket routing - powered by USU
AI-based ticket routing - powered by USU
Stay tuned.