USU WORLD 2020 -
The Digital Summit

May 25 - 28, 2020

Register now!

The top topics and highlights of our knowledge platform

USU World is going digital!
This year we welcome you to the "Digital Summit 2020" in our virtual conference room and offer you a professional platform to learn how you can use the digital transformation to best advantage in your business. Furthermore, we invite you to discover current trends and diverse topics of the USU Group and our partners.

Here is an overview of the most important topics covered in our presentations, which will be available to you free of charge and permanently after you register for our event.

Please note: Our live sessions will only be available in German but there are many recorded presentations in English

Software Asset Management

Learn the latest trends and best practices in software asset management from our SAM specialists - for example, how to save 7-figure amounts through optimal SaaS license management.

Olaf Diehl

Director Product Management & Marketing, CPO/CMO
Aspera GmbH - Aachen

Katja Samland

Director Global Product Management & Customer Service
Aspera GmbH - Aachen

Fabian Kowalski

Team Lead Sales Engeneering
Aspera GmbH - Aachen

Dr. Christian Seeling

Senior Business Developer
Aspera GmbH - Aachen

These highlights and other presentations await you:

Aspera Roadmap – 2020 and beyond

Be curious about the innovations in the Aspera product landscape. Further information will follow.

SAM Future: Trends and Challenges

An overview of the trends in software asset management. Further information will follow.

The Challenge of data collection

Collecting relevant data is key for every SAM program. We take you to a journey through an entire modern IT landscape and describe how Aspera and Raynet support their customers in collecting the correct data.

Cloud Spend Under Control: From Charging to Planning and Optimization

Many companies face the challenge of internal chargeback for growing cloud spend. Using the example of a SAP service in the Amazon cloud, we show how the USU product portfolio successfully supports all tasks of service cost management.

SAP S/4HANA: Conversion, DAAP and LOB – With us towards your new contract

We explain to you what SAP means with each of those terms, why it’s important for you to understand them all and how we will help you with your contract migration/conversion, so that you can make a timely and founded decision.

IT Monitoring

Be curious about the innovations & recommendations of the LeuTek experts - to seamlessly monitor your complex hybrid IT infrastructure or ensure the availability and performance of your services.

Holger Sampel

Managing Director
LeuTek GmbH

Thomas Schiessl

Sales Manager
LeuTek GmbH

Jürgen Frey

Executive Director
LeuTek GmbH

Jens Harms

PreSales Consultant
LeuTek GmbH

These highlights and other presentations await you:

ZIS Dynamic Thresholds: AI-based baselining for automatic threshold value determination

We present the new AI-based ZIS Dynamic Threshold functionality. It provides our customers with significant added value for detecting potential error situations (anomalies) in numerical measurement data.

Service Monitoring: With our monitoring tool, you keep an eye on your services and processes

In this presentation we will show you how you can maximize the availability of your services and react quickly to problems with integrated Business Service Monitoring.

Umbrella System: The central view on IT using the ZIS System

In this session, we will show you how to gain a central and consolidated view of the entire IT infrastructure.

Alarm management: Overview of efficient and reliable alerting using the ZIS System

Learn how Alarm Management ensures a fast, reliable and effective response to incidents before they affect critical systems and processes.

Cloud Monitoring: Central overview of different cloud providers using the ZIS System

Be curious how effectively the ZIS Cloud Connector monitors the private, public, and hybrid clouds of the respective cloud providers.

Digital Customer Service Solutions

Experience the new possibilities of Chatbots, Self-Service, Knowledge Management Platform & Co., field-proven and top-class customer service solutions and a world premiere featuring Knowledge Exchange.

Carmen Hermle

Sales Manager
unymira, USU GmbH

Fabian Eppler

Sales Manager
unymira, USU GmbH

Nick Geoghegan

Business Unit Manager Product Sales
unymira, USU GmbH

These highlights and other presentations await you:

Knowledge Exchange – The Knowledge Platform for all Knowledge Customers. Worldwide

Knowledge Exchange is the first platform for customer service. Learn more about the structure of this central platform, the connection of the Knowledge Products as well as the integrated content and functions and how customers benefit from it.

Faster than Artificial Intelligence – The Knowledge Bot

In this presentation find out how Chatbots can understand user input regardless how the user searches, how they can guide users in a conversational style and how to implement Chatbots in a quick and easy fashion.

The Powerful Combination for your Contact Center - Knowledge Center & Salesforce

In this presentation we show the benefits of combining the leading Salesforce CRM with Knowledge Center and how easy both systems can be integrated. Learn more about the key differences between Salesforce Knowledge and the Unymira Knowledge Platform.

Creating a seamless Customer Experience in Today's Omnichannel World

In this presentation you will learn the importance of consistent information across multiple communication channels with your customers to ensure a seamless Customer Experience. 

IT- and Enterprise Service Management

Learn first-hand about the new functions of comprehensive Hybrid Cloud Management. Automate your IT and enterprise services, for example through AI-based ticket routing.

Peter Stanjeck

Managing Director Product Management & Development
Valuemation, USU GmbH

Manfred Heinz

Solution Architect
Valuemation, USU GmbH

Alexander Betti

Executive Solution Architect
Valuemation, USU GmbH

These highlights and other presentations await you:

The management and integration of cloud infrastructures

How to master these challenges with USU solutions.

Cloud Spend Under Control: From Charging to Planning and Optimization

Many companies face the challenge of internal chargeback for growing cloud spend. Using the example of a SAP service in the Amazon cloud, we show how the USU product portfolio successfully supports all tasks of service cost management.

AI-based ticket routing - powered by USU

Stay tuned.