09 - 10 June 2021

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Agenda | Day 2 | June 10, 2021

The second day of the conference will focus on our customers. Discover topics relevant to your own business across a range of sessions while learning about innovations in our product landscape. 

Knowledge Management

9:00 - 9:45 am

Innovations in USU’s Knowledge Management

10:20 - 10:50 am

Knowledge management as the basis for automation via chatbots – Overcoming service challenges during the pandemic

10:55 - 11:25 am

10 years of Knowledge Center – A decade of experiences and insights on active knowledge management software

11:30 - 12:00 pm

Presentation of the K-Award 2021 for the "most active" knowledge management installation


1:00 - 2:30 pm

9th User Group Meeting

10:00 - 10:30 am

Greeting. Your questions today?

10:30 - 11:15 am

One USU – One SAM – One Roadmap


SAM Discovery

11:30 - 1:00 pm

Data Collection at it’s Best

Optimal data sourcing and consolidation for your SAM: how USU Discovery can help you get to your data and seamlessly manage it for both compliance and optimization.

1:00 - 2:00 pm

Social Lunch

2:00 - 3:30 pm

Smart Practices 1

We present proven best practices from the SAM daily routine. 

3:30 - 4:30 Uhr

Open discussion & feedback


SAM AI & Analytics

11:30 - 1:00 pm

SAM KPI at it’s best: Integrated Analytics Catalog

SAM KPI Standards: How to avoid cumbersome BI projects and stay in the know from day one!

1:00 - 2:00 pm

Social Lunch

2:00 - 3:30 pm

Smart Practices 2

We look at practical examples and give you a hands on opportunity to work through your KPI questions together with us.

3:30 - 4:30 pm

Open discussion & feedback


SAM 360 Degree Optimization

11:30 - 1:00 pm

SAAS – Oracle – SAP: Powerful Optimization Rule Engines in Action.

We’ll show you what potential you have. Our smart Optimization Rule Engines provide the basis for your projection. We show you how it works!

1:00 - 2:00 pm

Social Lunch

2:00 - 3:30 pm

Smart Practices 3

We’ll look at proven best practices from the SAM daily routine. 

3:30 - 4:30 pm

Open discussion & feedback


4:30 - 6:00 pm

Talk to the Expert

Feel free to book your spot with us directly! More information coming soon.