09 - 10 June 2021

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Agenda | Day 2 | June 10, 2021

The second day of the conference will focus on our customers. Discover topics relevant to your own business across a range of sessions while learning about innovations in our product landscape. 

All times refer to Central European Time (CET).

If the times are inconvenient, please still register for USU World Summit, and you will be granted access to the recordings. They will be posted to the USU World Summit Event Portal after 8 pm CET on the day of the event.

Knowledge Management

9:00 - 9:45 am

Innovations in USU’s Knowledge Management

10:20 - 10:50 am

Knowledge management as the basis for automation via chatbots – Overcoming service challenges during the pandemic

10:55 - 11:25 am

10 years of Knowledge Center – A decade of experiences and insights on active knowledge management software

11:30 - 12:00 pm

Presentation of the K-Award 2021 for the "most active" knowledge management installation


1:00 - 2:30 pm

9th User Group Meeting

Software Asset Management

10:00 - 10:30 am

Greeting. Your questions today?

10:30 - 11:15 am

One USU – One SAM – One Roadmap


SAM Discovery

11:30 - 1:00 pm

Data Collection at it’s Best

Optimal data sourcing and consolidation for your SAM: how USU Discovery can help you get to your data and seamlessly manage it for both compliance and optimization.

1:00 - 2:00 pm

Social Lunch

2:00 - 3:30 pm

Smart Practices 1

We present proven best practices from the SAM daily routine. 

3:30 - 4:30 Uhr

Open discussion & feedback


SAM AI & Analytics

11:30 - 1:00 pm

SAM KPI at it’s best: Integrated Analytics Catalog

SAM KPI Standards: How to avoid cumbersome BI projects and stay in the know from day one!

1:00 - 2:00 pm

Social Lunch

2:00 - 3:30 pm

Smart Practices 2

We look at practical examples and give you a hands on opportunity to work through your KPI questions together with us.

3:30 - 4:30 pm

Open discussion & feedback


SAM 360 Degree Optimization

11:30 - 1:00 pm

SAAS – Oracle – SAP: Powerful Optimization Rule Engines in Action.

We’ll show you what potential you have. Our smart Optimization Rule Engines provide the basis for your projection. We show you how it works!

1:00 - 2:00 pm

Social Lunch

2:00 - 3:30 pm

Smart Practices 3

We’ll look at proven best practices from the SAM daily routine. 

3:30 - 4:30 pm

Open discussion & feedback


4:30 - 6:00 pm

Talk to the Expert

Feel free to book your spot with us directly! More information coming soon.